T. J. Maxx and a Bad User Experience

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The other night, my wife and I were shopping at T. J. Maxx in Rogers, Arkansas. She was looking at purses. I was counting tiles on the floor. We meandered over to the perfume shelf. Mind you, we’ve spent plenty of money at T. J. Maxx over the last several years. Read the rest of this article »

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Find A Need And Fix It: Something I Learned From My Dad

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My Dad has always been fixing stuff – it’s in his blood. He can fix broken watches, lawnmowers, cars (although he struggles at times with his composure here), and houses. He always wanted his boys to be fixers too (though we often skipped out on his lessons if something good was on television!). Read the rest of this article »

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